What our Customers say...

Water Damage Testimonials

Timely, knowledgeable, and efficient, these guys have the tools to get the job done! You will want them in your court in your time of need. I wouldn’t hesitate to call SERVPRO of Western O’Fallon/Wentzville again. HIGHLY RECOMMEND!

Have never had to use SERVPRO before. Had a horrible experience with another company's service technician this morning and after he left, I was forced to call another company to figure out why my dryer wouldn't dry clothes. Within 5 minutes, Chris not only diagnosed the problem but also had it fixed. So not only do they clean up your house after a fire or flood, but they are also masters at cleaning up after inept service companies who take their money and run without fixing a thing! Cannot thank Chris and SERVPRO enough and will recommend them to everyone who is ever looking for their services! 5 Star Service!!!

I had 4 feet of standing water in my basement. Greg and his team showed up at 1 am on a Friday and got everything taken care of , he worked with my insurance company and I didn’t have to pay a dime out of my pocket. Highly recommend SERVPRO WOW!!!

Greg & his Team,Loralee & Brenden, went ABOVE & BEYOND Expectations in the clean-up of our basement after a sump pump failure causing flooding & damage to carpeting, wood paneling, etc. Greg arrived in advance of his team to access the situation & prepare his team for what to expect. Loralee & Brenden worked diligently & efficiently in all phases of the clean-up process. Greg was Absolutely Excellent in Communication thru-out the whole process, Experience in controlling the extent of the damage at hand to avoid future damage (mold). We were very fortunate that our entire drywall was spared. Greg & his Team Exceeded Expectations in all stages of this issue and we would HIGHLY RECOMMEND. Thank You Very Much! Tom & Pat Allman Date of Service 4/05/19

my mom had a water leak in her spare bathroom that hardly ever gets used, so by the time we found it a lot of damage had been done. The insurance company had SERVPRO come out and take out the vanity and tear up the flooring so they can see the true damage that occurred. The guys that came out were great. The did a fantastic job and made sure they cleaned up after themselves as best as they could. The supervisor came out several times while they were there to make sure they were doing what they were suppose to and not goofing off. The guys also asked me where they should put the old vanity and flooring instead of just throwing it in a pile somewhere for us to move at a later date. I would recommend SERVPRO for any kind of clean up that you need.

Greg and Chris were great when I had to have some work done recently. They showed up quickly, had the initial cleanup done within a couple hours, and were excellent to work with until the job was complete. Very professional, prompt, and dependable!

We had just moved into our new home and used the washer for the first time to find out the drain hose wasn't connected. It leaked into the finished basement and caused a lot of stress until SERVPRO arrived. They moved equipment in right away to dry up all of the water and talk me through the stressful moment. I'm so glad we called SERVPRO, they were on the scene within half an hour to save our new home.

SERVPRO made the disgusting mess in my basement into a miracle. Our sewage backed up into the basement through the toilet and they restored things I was sure would be ruined. SERVPRO managed to bring our basement floor and furniture back to life. They worked very hard to ensure we were happy with the end results of our belongings and explained their processes to me and my husband.

When our sump pump backed up in the basement while me and my husband were out of town I was unbelievably stressed out and even considered flying home, but SERVPRO eliminated almost all of my worries! The crew and even the owners were in constant contact updating us on our home while we were states away. If it wasn't for SERVPRO, we would've had to fly home on day two of our vacation to handle the mess ourselves. They worked with our insurance agent and things were almost completely back to normal when we returned home 5 days later!

The SERVPRO team arrived within the hour of my phone call to them. There was standing water throughout many rooms. The technicians worked very hard and was attentive to my concerns. Great Job!

I was very impressed with the Technicians, they arrived promptly and explained the process to me in a professional and courteous manner. I am very pleased with the results.

The technicians Greg and Chris took the time to answer my questions and discuss the process to put my home back together. They are very knowledgeable and professional, I highly recommend this company.