What our Customers say...
Have never had to use SERVPRO before. Had a horrible experience with another company's service technician this morning and after he left, I was forced to call another company to figure out why my dryer wouldn't dry clothes. Within 5 minutes, Chris not only diagnosed the problem but also had it fixed. So not only do they clean up your house after a fire or flood, but they are also masters at cleaning up after inept service companies who take their money and run without fixing a thing! Cannot thank Chris and SERVPRO enough and will recommend them to everyone who is ever looking for their services! 5 Star Service!!!
Incredible Service Start to Finish
From start to finish SERVPRO has taken care of us, always just a phone call away. Everyone we have worked with has been professional and caring, I would recommend them to anyone. Thank you for keeping customer service alive and making it a priority for your business.
I had 4 feet of standing water in my basement. Greg and his team showed up at 1 am on a Friday and got everything taken care of , he worked with my insurance company and I didn’t have to pay a dime out of my pocket. Highly recommend SERVPRO WOW!!!
The staff at SERVPRO care about all situations! They are even for storm clean-up. We all know that this can be grueling! Thank you SERVPRO WOW for always being there to support me, even at the worst of times! Your professional staff make me smile, even at my worst moments! I highly recommend this company for any storm damage issues that you may have!
We Used SERVPRO WOW for water damage in our basement. They were quick to respond to us and came right out to assess the situation. They got right to work, coordinated everything from start to finish and kept in contact with us every step of the way. The work done was great! I highly recommend SERVPRO WOW!!
Awesome Customer Experience I’m an insurance agent who has always referred business to Jamie! She’s personable and knows her stuff!
Awesome service Prompt, thorough, excellent customer service and done in a timely fashion. Staff clean and friendly, will recommend to anyone who may have the same issues. Questions answered and phone calls received without hesitation. Thanks for your service
my mom had a water leak in her spare bathroom that hardly ever gets used, so by the time we found it a lot of damage had been done. The insurance company had SERVPRO come out and take out the vanity and tear up the flooring so they can see the true damage that occurred. The guys that came out were great. The did a fantastic job and made sure they cleaned up after themselves as best as they could. The supervisor came out several times while they were there to make sure they were doing what they were suppose to and not goofing off. The guys also asked me where they should put the old vanity and flooring instead of just throwing it in a pile somewhere for us to move at a later date. I would recommend SERVPRO for any kind of clean up that you need.
Thank you Serve Pro for your amazing community support! Very friendly staff that is there to help when needed all while smiling and sharing their great attitudes!
You can’t go wrong here. Quality workmanship with integrity. Call them when you need them.
Great company to work with during a very stressful time!
Customer service is top notch!
We had water in our basement and some mold had started growing. We called Greg and he came over to assess what needed to be done. He sent out a crew member the next day to remediate. Chris was super friendly and went a step further by helping us locate where the water could be possibly coming from. We greatly appreciate all they have done.
I called at 9:00 am after our laundry room flooded last night. Greg was here by 9:45am to assess the damage. Jo and Mike were here by 12:30 to start the clean up. Super impressed with the response time, friendliness (even to my dog ..who was annoying them) and how thorough of a job they have done .... and it's only day one. They do it right!!!! Thank you! and I hope I never need your services again . lol.
SERVPRO of Western O'Fallon /Wentzville is a great upstanding business. During the last big snow storm they helped a lot of my friends with some major pipe burst. They got in there and got things cleaned up no matter how dangerous it was to be out on the roads. I would highly recommend them to anyone.
In addition, they gave of their time and personnel to volunteer to collect toys from local businesses for the BrrrBASH. GREAT COMMUNITY PARTNER!
As a store manager at a new small business in Wentzville, I really appreciate SERVPRO’s promptness coming in to introduce themselves and let us know what to do in the event of an emergency at our business. They were very informative! I would highly recommend their services to a friend!
Our basement partially flooded and the SERVPRO of Western O'Fallon / Wentzville team came in a snowstorm, on icy roads to help.
They set up fans,dehumidifier cut out moldy drywall and propped up wet carpet.
Chris showed up every day only to discover the pump, despite being deemed "working well" by the emergency plumber, had stopped working again and reflooded the basement!
Through it all, Chris and his team have been polite, smiling, unfazed, calm and, above all, competent.
I would and will recommend SERVPRO of Western O'Fallon / Wentzville to anyone - feel free to contact me. If you have to live through a nightmare, SERVPRO of Western O'Fallon / Wentzville is the team you want to see you through such an awful experience.
Thank you SERVPRO for saving my couches and hutch from unexpected mold! You came to our rescue immediately and went above and beyond.
This company came out immediately after the call. They were courteous, thourough, and did their best to contain any further mess. They found moisture that we could not see. I'm thankful that we called them
This is an awesome, locally owned family business! I work with several realtors that use them as their go-to company for disaster relief. Highly recommend
SERVPRO is great to work with and takes care of their customers needs. Recommend!!!
We were in a panic when mold was discovered in our kitchen and basement as we have small children, one being an infant. The day we received the lab results, I called SERVPRO. Within 30 minutes, Greg was at my house answering questions and discussing the process for mold removal. His team got started right away and was professional and knowledgeable. When the work was finished, we retested our home and learned we are mold free. Greg even worked with us while we were dealing with the insurance company. Great company and owner. Highly recommend!
The responsiveness of this company is impressive. They strive to make the clients happy.
This company is amazing! They are quick to answer, kind and extremely helpful.
They are trustworthy, kind, pay close attention to detail and you will see the owners on every single job. They have also been so incredibly generous to children in our community. Thank You!
The crew technicians absolutely did an amazing job, the first day on site they were moving ahead of schedule and took their time to be very careful with my belongings.
We were in a panic when mold was discovered in our kitchen and basement as we have small children, one being an infant. The day we received the lab results, I called SERVPRO. Within 30 minutes, Greg was at my house answering questions and discussing the process for mold removal. His team got started right away and was professional and knowledgeable. When the work finished, we retested our home and learned we are mold free. Greg even worked with us while we were dealing with the insurance company. Great company and owner. I highly recommend!
The Western O'Fallon/Wentzville team did a fantastic job cleaning our ducts. They are a fantastic group to do business with, Thanks to The Team!
Greg and Chris were great when I had to have some work done recently. They showed up quickly, had the initial cleanup done within a couple hours, and were excellent to work with until the job was complete. Very professional, prompt, and dependable!
My wife and I had argued about this smell in the basement that I just couldn't smell a couple months after we had a very minor water incident that I cleaned it myself instead of calling for help because there was minimal water. After months of arguing, we returned home after a few days out of town and I had finally smelled that odd smell in the basement so I decided to call up a local SERVPRO. Within the day of calling, SERVPRO was on site to determine if there was mold and fixed the small problem we had.
After my husband finished mowing the grass, he put the lawn mower back in the garage like normal, but after about 20-30 minutes I started to smell smoke. To our horror, after searching the whole interior of the house, we found flames engulfing the riding lawn mower in the garage that my husband had been on only half an hour ago. Thankfully after the fire department put the fire out, SERVPRO was at our side in moments and ready to perform the work needed to restore our 2-car garage and the family memorabilia we stored inside. SERVPRO made the disaster of our garage into a relief when things were fixed in a matter of days. Needless to say, everyone should check their mowers before storing them in the garage to avoid a situation like ours!
We had just moved into our new home and used the washer for the first time to find out the drain hose wasn't connected. It leaked into the finished basement and caused a lot of stress until SERVPRO arrived. They moved equipment in right away to dry up all of the water and talk me through the stressful moment. I'm so glad we called SERVPRO, they were on the scene within half an hour to save our new home.
I walked into the office space I own after a long holiday weekend to find water sitting on the carpets and flowing from one of the office bathroom toilets. SERVPRO not only helped to restore my office back to normal, but also worked hands on with our insurance adjusters to minimize my stress so I could begin to get my business running again despite the small emergency we faced. It turned out the business in the warehouse connected to our office had flooded as well, but it was no big deal to SERVPRO to restore their warehouse space as well as my own business within the business week.
We began using SERVPRO to clean out a few of our apartment units in our before new tenants move in and it is a decision that has pleased everyone. After SERVPRO leaves a unit in our complex it looks brand new. They have the most professional and skilled crew that we have used, they are always on time and go above and beyond our expectations.
SERVPRO is one of the best companies around! I had them come clean my carpets right before a graduation party for my daughter and all my guests kept asking who cleaned the carpets. The crew was very diligent and quick to make it happen in the short-time frame I gave them!
SERVPRO made the disgusting mess in my basement into a miracle. Our sewage backed up into the basement through the toilet and they restored things I was sure would be ruined. SERVPRO managed to bring our basement floor and furniture back to life. They worked very hard to ensure we were happy with the end results of our belongings and explained their processes to me and my husband.
When our sump pump backed up in the basement while me and my husband were out of town I was unbelievably stressed out and even considered flying home, but SERVPRO eliminated almost all of my worries! The crew and even the owners were in constant contact updating us on our home while we were states away. If it wasn't for SERVPRO, we would've had to fly home on day two of our vacation to handle the mess ourselves. They worked with our insurance agent and things were almost completely back to normal when we returned home 5 days later!
My wife and I hired SERVPRO to take care of the smokey smell in a house we recently bought. There was small amounts smoke damage on a few walls and the smell was impossible for us to get rid of for days until SERVPRO arrived. Their smoke odor removing products killed the odor in the house and they quickly removed the smoke damage on a few walls on the second floor.
SERVPRO was amazing with all of my collectables and antique items when cleaning up our house after a fire in the bedroom. They even took the time to specially clean a hand made quilt that my wife has had for years. Overall we were VERY impressed with the work they did to restore our collectables.
We had SERVPRO in our restaurant to clean ceiling tiles and they were VERY flexible and understanding when our night staff was later than expected on letting the SERVPRO cleaning crew in after store hours. Despite the lost time due to our own staff, they did an absolutely amazing job on our ceilings and worked with our late closing hours.
Excellent and friendly staff! They responded very quickly! Great communication and flexibility with my schedule!
Owners (Joanne and Greg) are an exceptional and professional team. Nothing gets in the way of the service they promise, and you can guarantee that they will go above and beyond for your cleaning and restoration needs. We had a oven that (embarrassed to admit) had not been cleaned in a VERY long time. I thought it was ruined. Joanne and her team were able to handle it with no problem. It was no hassle and I immediately recommended them to my mom who had a mold problem in her basement. They were in there immediately and able to make her home good as new. I was so thankful to them to be stress free with his process. Thank you SERVPRO of Western O'fallon and Wentzville!!
Donna says "SERVPRO of Western O'Fallon/Wentzville are her HEROES".
The SERVPRO team arrived within the hour of my phone call to them. There was standing water throughout many rooms. The technicians worked very hard and was attentive to my concerns. Great Job!
I was very impressed with the Technicians, they arrived promptly and explained the process to me in a professional and courteous manner. I am very pleased with the results.
The technicians Greg and Chris took the time to answer my questions and discuss the process to put my home back together. They are very knowledgeable and professional, I highly recommend this company.
The SERVPRO technicians Greg & Dave were courteous, polite and helpful throughout the duration of the job.