Recent Posts

Mold Moveout

10/19/2021 (Permalink)

Pre-mitigation In this picture, you can see the mold behind the cabinets.

This commercial apartment building had a tenant find some mold in her apartment and due to the COI, our franchise owner has with the property manager she called us right away to go and inspect. During the inspection, SERVPRO of Western O'Fallon/ Wentzville suggested that she get a mold test to ensure the apartment was safe to live in for the time being. After a couple of days, she got her mold report back and shared the details with us. Black mold was found so our crew gathered all equipment necessary and headed her way in order to get the mold remediated in a timely manner in order for the tenant to be able to get back into her home. SERVPRO pulled the baseboards as needed. Flood cut drywall as needed. Cleaned up any standing water. Tore out two sections of cabinets with visible suspected microbial growth. Cleaned and treated studs with suspected microbial growth using quaternary ammonium product

How to prevent your pipes from freezing and bursting during a winter storm.

10/19/2021 (Permalink)

Dealing with Frozen pipes In this picture, you will see a homeowner trying to thaw his frozen pipe.

During the winter months, there can be some issues like your pipes freezing and the pipes can also burst which can cause you water damage and no one wants to deal with a winter storm when it's 20 degrees or colder outside. Here are some tips to prevent your pipes from freezing in the winter. 

Before winter you can take some precautions such as installing pipe insulation, sealing visible cracks, and applying electrical heating tape to easily accessible pipes. 

Things you can do during the winter to prevent frozen pipes are set the heat in your home to at least 55 degrees when you aren't home, open cabinets regularly to let the warm air circulate, let your faucets drip, and keep your garage door closed to conserve the warm air in your home. 

In the case that all of those options fail and your pipe does burst, you want to call someone you trust that will be able to take care of the water damage the right way. Here at SERVPRO of Western O'Fallon/Wentzville, we have years of water damage affiliated with a pipe burst.

Call us today and let us help you!


Local Lowes in trouble

10/18/2021 (Permalink)

Fans set up Fans set up and pointed to the affected areas.

A new employee at this local Lowes was doing his job on a forklift when he accidentally hit a sprinkler, which set it off and began some water damage in multiple isles. SERVPRO of Western O'Fallon/Wentzville was called shortly after and our crew arrived onsite promptly. Upon arrival, we began by having the crew chief speak to the manager and go over forms to sign as well as going over what our plan of action was going to be. Once that was all done, we began to bring in fans to place in multiple isles so the store did not have to close down those isles that their customers needed. The drying took 2 days and the manager was very appreciative of being on-site so quickly. The manager still calls us to this day for any remediation needs. Talk about a great COI! 

Need help? Call us today!


Heat lamp causes garage fire!!

10/13/2021 (Permalink)

Crew Chief This is the crew chief, Chris is his ppe while performing last-minute touch-ups in the garage.

This homeowner was so excited to get chickens and raise them to be family pets. She got them a coop set up in the garage and monitored them frequently. One evening while away the heat lamp overheated and started a fire in their garage causing damage to the whole garage and causing soot damage to their kitchen and the rest of the home. When SERVPRO Western O'Fallon/Wentzville was called we quickly arrived on-site to do a scope of work and let me homeowner know what will be done during remediation. She was very happy to be included in every conversation regarding her home. The crew began packing out her home that day and brought back contents to the warehouse in order for us to begin cleaning. While contents were being cleaned at the warehouse the rest of the crew begin the demo and cleaning that needed to be done at the home. The crew made sure to contact the adjuster daily and anytime a question about coverage arose. This homeowner's structure fire mitigation took about 2 weeks to dry sponge and demo the affected areas. The contents took about a month to get back to the homeowner as it was a larger home and some of the contents were heavily sooted. Once all items were returned the homeowner was happy with the way SERVPRO WOW handled it all. She let us know that she would be recommended us to anyone she knew that needed our kind of help!

Call us today to make your damage look "Like it never even happened."


Windy night in the suburbs

9/29/2021 (Permalink)

Demo preformed Demo of affected materials performed by the technicians.

This homeowner had a tree fall on her room during heavy rain and wind storm, but she knew exactly who to call. SERVPRO of Western O'Fallon/Wentzville was ready to help her in her time of emergency. Upon arrival, we made sure to get the hole in her roof tarped. once tarped we accessed the damage inside of the home. There had been a lot of water damage and affected materials such as most of the drywall and flooring. Before starting demo the office staffed contacted her insurance and verified that all of the work was covered. She was very happy with our work that she left us this kind review:

"Timely, knowledgeable, and efficient, these guys have the tools to get the job done! You will want them in your court in your time of need. I wouldn’t hesitate to call SERVPRO of Western O’Fallon/Wentzville again. HIGHLY RECOMMEND!"

Call us and let us help you!


Out of business due to storms!

9/28/2021 (Permalink)

Buckled Door This door buckled due to a heavy storm.

This stormy weekend in Missouri left this daycare with some water damage. SERVPRO of Western O'Fallon/Wentzville was flooded with calls the weekend of the storm, one of them being this local daycare. Upon receiving the call our crew went out to the location and began the work. As you can see by this photo the rain was heavy and very strong that it bent the door of the daycare in and flooded one of the rooms with rainwater. The technicians began by extracting the standing water. After water extraction, they set up 20 air movers, 2 dehumidifiers, and 1 air scrubber in the appropriate areas. They also demoed some of the affected materials such as cove base, drywall, insulation, and door trim. After the floors were dry the technicians got to cleaning some contents, power washing the floor, and treating with anti-microbial to prevent microbial growth down the road. The building was dry within 3 days and this business was grateful for our rapid response time in order to get their business up and running. 

An Unusual Day in Paradise

9/22/2021 (Permalink)

Flood Cut This is the flood cut performed by the technicians in order to dry the structure properly.

Imagine that you and your family get all packed up for the week to go to your lake house. Only to find out that when you get there, the water heater was leaking, for who knows how long, and flooded the whole condo. Now you've got six inches of standing water in the whole unit. 

This is exactly what happened to a customer and luckily they knew just who to call! The customer contacted SERVPRO of Western O'Fallon/Wentzville office at 9:04 AM and we were on-site within the hour. Upon arrival, the crew began to scope the condo to know exactly what needed to be done. Our crew chief found all the walls that the moisture meter detected as wet and began to place air movers and dehumidifiers in the appropriate areas. They also began to tear out any affected materials to prevent microbial growth. The homeowner did not want the wallpaper to be torn out so we monitored the moisture of it and determined that after 2 days of still detecting moisture we would have to do a flood cut. The homeowner agreed it was in the best interest in order to dry the structure properly. 

The crew did the flood cut in the needed areas and placed the air movers back to dry the structure properly. Once the home reads dry on the moisture meter the homeowner will be able to then start reconstruction and be able to enjoy his home away from home again!

Meet the Team!

9/22/2021 (Permalink)

Franchise Owners - male and female together SERVPRO of Western O'Fallon/Wentzville franchise owners, Greg and Joanne Young!

Here at SERVPRO of Western O'Fallon/Wentzville, we are a team of 12 who all work together to get the job done! Let me introduce them all to you!

Greg and Joanne Young, these two are the franchise owners and the glue that keeps us together! Greg and Joanne started this franchise in 2017 and have been growing ever since. Greg is certified in water restoration, applied structural drying, and lead safety. Joanne is certified in fire and smoke restoration, and water restoration. 

Next, we have the Franchise employees:

Chris and Brendan are two of the franchise's crew chiefs. Chris has been with the franchise since the start and Brendan has been here ever since he graduated high school, talk about dedication! These two are very hard workers and will go the extra mile to make sure the customer is satisfied.

Ben, Jadyn, and Janet are all technicians who work just as hard as the crew chiefs. They all like to help out where ever they are needed. They help out in the field and also like to come back to the warehouse and content clean to get contents back to homeowners promptly. Keep up the great work guys!

Mike Z is the franchises' new operations manager. He has been a great new addition to the franchise and we can't wait to see how he will help Greg and Joanne grow this franchise!

John Young is one of our content cleaners and also Gregs' dad! John has also been with the franchise since the start. He has worked on multiple fire damage contents and continues to work on them as they come in. John is also a veteran who enjoys watching baseball in his free time. 

Rene is our marketing manager and rep. She is the friendly face you will see walking into your commercial building handing out some goodies and reassuring you that we are here for you when you need us! 

Judy and Lizet are the office admins who are here to help you in your time of need. They are the friendly voices you will hear when you call the SERVPRO of Western O'Fallon/Wentzville office. Judy also helps John content clean when we have fire contents. Thank you for all you do Judy!

Sound like a friendly and helpful crew? 

Call us today and let us help you!


Battery Powered Fire

9/20/2021 (Permalink)

Pre-mitigation of garage This garage was completely unsalvageable due to the fire caused by the drill battery.

These new homeowners were going down the right path when they decided to upgrade their fire alarm system. After a few months of living in the home, the alarms, unfortunately, failed them and did not notify the family of the fire. The fire started because of a drill battery that had been left plugged into its charger all night.  The family was able to get out of the home safely but their house was not in a liveable condition. They knew who to call. SERVPRO of Western O'Fallon/Wentzville was on site within a couple of days ready to access the situation.

While on-site the crew gutted the whole house and packed away the contents that could be saved. Here at the office, we have started cleaning contents in order to get them back to the customer in a timely manner. The office staff has been in contact with the customer often to update them on the timeline of their contents and the progress that is being made on their home.

While many people don't know that lithium-ion batteries cause many fires due to the battery pack failing and bursting into flames. it is recommended to only charge the battery until fully charged and then unplugging it from the charger. 

Need more fire prevention tips? 

Call us today! (636)-856-9700

Toilet Catastrophe

9/16/2021 (Permalink)

Post Mitigation Post mitigation of the bathroom that caused the water damage.

Imagine this... You go to bed one night thinking your home is in tip-top shape. You wake to find that your toilet has been overflowing all night. You leave your bedroom to find out that your whole bathroom, hallway, and kitchen floors are now covered with water. You don't know who to call so the first person you think of is your insurance, they tell you to call SERVPRO. Here at SERVPRO of Western O'Fallon/Wentzville, we pride ourselves on our response time to calls. As soon as we get your call the team is on the way to your home. Upon arrival, we scope the damage, explain to you what the plan of action is, and get to work. The water mitigation took roughly a day or two and drying took 3 days. during mitigation, the technicians had to tear out some drywall in order to dry the structure properly. The technicians also had to demo the whole bathroom due to the being unsalvageable. After mitigation, the office made sure to send all paperwork to insurance in a timely manner so this homeowner could get their home back up and running. 

Water damage got you down?

Call us today!