Recent Posts

Storm Season Preparation

10/9/2020 (Permalink)

storm prep are you ready?

As we inch closer and closer to the long awaited conclusion of 2020, it's time to start thinking and preparing for that second wave of storms we here in Missouri expect towards the end of each year. Here is how SERVPRO of Western O'Fallon/Wentzville recommends you prepare your home for storm season.

  • Trim the trees in your yard.
  • Clean your gutters and waterproof your home
  • Get a back up sump pump
  • Secure things such as patio furniture
  • Install storm shutters
  • Put together an emergency kit that will help in case of power outage
  • Put together a "to-go" emergency kits filled with contacts or items you might need if you are out of your home
  • Compose an inventory sheet for things around the house
  • Consider getting a generator

Do these things and enjoy the peace of mind that comes along with it.

Preparing Your Business for Disaster

10/7/2020 (Permalink)

"disaster recovery" disaster recovery start/stop

This one is for all my business owners out there. I know owning a business can be very stressful and can feel like the workload is never ending. Proactiveness towards potential disaster probably isn't too high on your list of priorities. But, if you execute these 10 steps, you can rest a little easier knowing that you'll be ahead of the curve if something disastrous were to happen to your place of business.

  1. Assess your risk from both the inside and outside.
  2. Assess your critical business functions.
  3. Prepare your supply chain.
  4. Back-up your data.
  5. Create an emergency management plan.
  6. Create a crisis communications plan.
  7. Assemble emergency supplies.
  8. Plan for an alternate location.
  9. Review your insurance coverage.
  10. Test your plan.

Doing these steps will grant you peace of mind knowing that when disaster strikes, your business will be that much closer to recovering from it.

Importance of Commercial Air Duct Cleaning

10/7/2020 (Permalink)

dirty air ducts before/after air duct unit cleaning

As important as it is to routinely clean your air ducts at your home, it's just as important to routinely clean them in your office building. 3-5 years is the recommended interval between cleanings. Here is why this service might be more important than you think.

  1. Improved air quality for staff/customers
  2. Properly controlled temperature
  3. Decrease mold growth
  4. Decrease in musty odors
  5. Decrease in allergy symptoms
  6. Improved cleanliness of the office in general
  7. Improved air-condition efficiency by extending it's lifespan and reducing running costs
  8. Able to identify possible problems and being able to fix them before it's too late such as sagging vents, loose connections, or cracks.

These are the reasons why we recommend getting your office's air ducts cleaned every 3-5 years. Call SERVPRO of Western O'Fallon/Wentzville to schedule this service today!  

Fire Safety

10/5/2020 (Permalink)

house heavily damaged by fire Home with heavy fire damage

It's been awhile since we've posted about the importance of having a safe plan in case of a fire in your home. This little plan, which you hopefully never end up needing, can be what ends up saving you and your loved one's lives. That being said, I can not stress the importance of taking the time to sit down and come up with such a plan. Now that you have your escape plan sorted out, here is what you do as soon as the fire starts.

  • Remain calm
  • Tell everyone in the house
  • Execute your escape plan to get everyone out.
  • Since smoke rises, stay as low to the ground as possible as you move through the burning house. Crawl if you need to.
  • Don't try and stop for any possessions/valuables.
  • Don't stop for pets
  • If possible, close the door to the room where the fire is located and close all doors behind you as you leave 
  • Test the temperature of the knobs of closed doors with the back of your hand before opening them. If the knob is hot, do not open it. The fire is on the other side.
  • Wait for the fire department to come extinguish the house.

Do these things and you and your loved ones will be safe. After that is all said and done, call SERVPRO of Western O'Fallon/Wentzville and we and our partner Midas Hospitality will provide you with a free room at one of their amazing hotels and a care package of essentials all while our team is at your house making that fire "Like it never even happened."

Faulty Sump Pump

9/21/2020 (Permalink)

sump pump in basement parts of sump pump

Summer 2020 is nearing its conclusion. In comes that unpredictable Missouri weather. Sump pump failure is what SERVPRO of Western O'Fallon/Wentzville gets called to take care of the most. We highly recommend that you check on your sump pump at least once a year. Just make sure there is no mud or anything that could impede water flow. I personally have had to deal with a sump pump failure caused by a couple of ping pong balls that rolled in. Not fun. Also, make sure that your sump pump is less than 10 years old. This is the typical life expectancy for these devices. Unfortunately, nobody is 100% safe from a sump pump malfunction which is why we are here. If you find yourself in a situation where your sump pump is spitting water all over your basement, SERVPRO of Western O'Fallon/Wentzville is just one call away from making it "Like it never even happened."  

Bring On The Storms!

9/21/2020 (Permalink)

storm picture heavy storms

There are a lot of ways storm water can make its way into your home. High winds and harsh rains can ruin your roof, your pipes could burst, your sewer could overflow, your sump pump could malfunction, water could create cracks in your foundation, and more. None of these are fun to deal with so the best thing you can do is have a reliable company that can tackle these issues at the ready. That's where SERVPRO of Western O'Fallon/Wentzville comes into play. We are a local restoration company that specializes in remediating storm damage. If you have any unwanted water in your home, no matter how it got there, and no matter how much, you can count on SERVPRO of Western O'Fallon/Wentzville to come in and make it "Like it never even happened."

Why Us?

9/14/2020 (Permalink)

SERVPRO official faster to any disaster "faster to any disaster"

Here at SERVPRO of Western O'Fallon/Wentzville we pride ourselves on our lightning fast response time as well as our impeccable customer service. We understand that one of these cannot be sacrificed for the other so we've perfected a happy medium between the two. It is our duty to ensure every customer we deal with is handled with the utmost respect, meaning, no shortcuts as well as not doing more than needs to be done. We totally get that if you are in need of our services then you probably aren't having the best day. Our goal and promise we make to you is to relieve you of as much stress as possible all while making your situation "Like it never even happened."

My Toilet is Overflowing! What do I Do??

9/11/2020 (Permalink)

clip art of overflowing toilet overflowing toilet

One of the most common types of water damage jobs we at SERVPRO of Western O'Fallon/ Wentzville tend to is, toilet related issues such as the supply line or an overflowing toilet. Toilet issues can be caused by a few different things. Your drain could be blocked or clogged, your vent pipe could be blocked, your filler float could be set too high, or it could even be as simple as your supply line breaking. These things can happen to anyone. If you find yourself in a situation like this, remember these tips and exercise them immediately while you wait for help to arrive.

  • Remove your toilet tank lid, grab the fill valve, and rig it up so it doesn't refill the tank with anymore water.
  • Turn off the water supply near the toilet. Usually there is a valve near the base of the toilet that you can do this with.
  • If you aren't able to complete that last step, resort to turning off the water supply for the whole house and or office.
  • Mop up the water on the ground, to prevent the water from spreading farther into the home causing more damage.
  • Absolutely DO NOT try and flush your toilet while it is overflowing. This will just produce more water which is the opposite of what you want in this situation.

After you have followed the above bullet points call SERVPRO of Western O'Fallon/Wentzville immediately to help you get the damage dried quickly to prevent further damage such as mold.

Accidents Happen

9/11/2020 (Permalink)

Flooded basement Brand new home’s basement underwater

So, you’re building a brand new house for you and your family. You might not think that there is much that could go wrong during the building process of your new home. Well, accidents happen. This home pictured here was nearing the end of the building process when a pipe was struck on the top level sending water spilling all throughout the entire home. It was a pretty big mess, but nothing SERVPRO of Western O’Fallon/Wentzville hasn’t handled before. Our team was able to get in, extract all of the water, begin the drying process, and get out so construction on the home could resume. I bet those home builders were happy to have a SERVPRO nearby and come make it “Like it never even happened.” 

The RIGHT Way to Dispose of Your Fireplace’s Ashes

9/11/2020 (Permalink)

Garage fire aftermath A garage that had caught fire due to fireplace debris in trash can

Do you have a wood burning fireplace in your home? How do you dispose of the ashes and burnt firewood left behind? Do you take the necessary precautions to ensure all of the ashes and firewood are extinguished? Or, do you just toss them in your garage trash can and forget about it? Well, this photo you see here is someone’s garage that did not take the necessary precautions to ensure the ashes and firewood were extinguished. The ashes were dumped in the garage trash can and as a result, the whole garage went up in flames. Luckily, nobody was injured and the fire was put out before the entire house was affected. SERVPRO of Western O’Fallon/Wentzville was able to quickly arrive to the scene and help salvage as much of the garage’s contents as possible before it was too late. This situation could have been avoided by properly disposing of the fireplace’s charred remains. Those who are now wondering what the right way to dispose of your ashes is, this is for you. What I have listed below are the necessary steps to ensure the fireplace’s remains will not catch anything around it on fire.

  1. Allow the ashes and wood to cool down before removing them from your fireplace.
  2. Take a metal bucket and shovel and begin scooping the debris from the fireplace to the bucket.
  3. Pour water into the bucket of debris.
  4. Keep the bucket of debris outside at a safe distance from your home until garbage day.
  5. On garbage day, pour the water out of the bucket and then pour the extinguished debris into your trash can.

If you follow these steps, you and your family can rest assured that the ashes from that fire you just had are going to remain extinguished and that you remain safe.