Recent Posts

We are Cleaning Experts

3/23/2020 (Permalink)

Joanne, one of our owners, in full PPE holding a macromist mister and doing a preventative disinfecting of the office. CDC Certified Preventative disinfecting

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Western O'Fallon/ Wentzville 636-856-9700

CDC Protocol for Coronavirus clean up and disinfecting

3/16/2020 (Permalink)

2 men looking at each other with the SERVPRO logo in front of them We are here to help

SERVPRO® professionals are trained in adhering to the highest cleaning and sanitation standards.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19. SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more.

Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE™.

There is no doubt that this is affecting us all.  Let us help you have this outbreak effect you and your home or business a little less.

The Follow Up Is Worth It

2/13/2020 (Permalink)

SERVPRO playing in a golf tournament.  Standing and posing with their clubs on a green Do the Networking and ALWAYS do the follow up.

Have you ever seen a quote and think how true it is? I was at the gym the other day. Yes you heard me right I was indeed at the gym. Anyway They have quotes that run across the TVs there. I love them and the nerdy networking geek in me totally always relates everything back to networking. Ok so I love networking and I do not look at it as work but I do know a lot of people who have to do it look at it as work. This particular quote said “The Work Is Worth It” So true at the gym. Also so true in networking. If you want the results, the customers, the new clients in my case the COIs Centers Of Influence, you have to not only go to the events, the lunches, happy hours, coffees you have to work the room, talk to the other net-workers and follow up. You have to do the work. You have to do all of the work. How many times a day do you tell your kiddos “Don't do things 1/2 way”? If your house is like mine you say it a lot. Well practice what you preach. Go to the morning coffee. Listen to what the other net-workers are saying that they need. Tell them what you need. I mean really tell them. Don't go there and say I work at a restoration company I need anyone who has had a fire, any water issues or even mold problems. I need to go there and say “ I work for SERVPRO of Western O'Fallon/Wentzville. Yes we will put your property back "Like it never even happened," and I promise you if you send us a friend who has any issues with Fire, Water, Mold, Air Duct Cleaning, or even bio hazard clean up they will thank you and tell you what a great experience it was working with us. But hopefully you or your friends will not need us. What I need from you however is to let all your insurance friends know about us. We hold Continuing education classes for agents as a way for them to get their needed credits. Also as a way for us to help them become an expert for their clients. So I would love an introduction to Insurance agents”. Make sure you get everyone's card from the event. Or at least as many as you can. Make notes as to what people need and somehow mark the cards so you know where they came from.  Now carry on and go to the lunch, do that 1 to 1, hit the happy hour. Now at the end of the day you get back to your office or you go into the office the next morning do your follow up. Sit down at your computer and send out those emails. Everyone has their own ways of doing this. I will tell you how I go about doing this. How you do it is not as important as doing it. You do it your way. You have to make sure you do it. I type up a basic email. Something like this-It was great seeing you today. I wanted to take a minute to recap some of the things I went over. I talked about Continuing Education classes that we do for our Insurance agents. I would also love a warm introduction to property managers.  If you are renting your home or business space I would love for you to send an email introduction to your property manager.  Something like this.-Hello ______- I want to introduce you to Jamie Gittemeier.  I do some networking with her and she works for SERVPRO of Western O'Fallon/Wentzville.  They can take care of any water fire or mold clean up that you may ever need.  I copied her in on this email in order to introduce the two of you.  after I have the basic email typed up I will continue to copy and past that part of it but then based on who I am sending it to I will start off with what it is that they need.Like- Hey Emily it was so great getting to know you better. I belong to a group called Little Black Book. This morning you mentioned that you really need to get out there and meet as many people as possible that you were just getting out there and would love to be introduced to groups that could help you network and educate you. This group would be an amazing fit for you. Check them out at 1st part of my email would be me helping them out in some way. Maybe I don't have anyone to introduce them to at the time. In that case I would just let them know that I heard them. Hey Emily it was great getting to know you better. I know you said you need to meet someone in the hotel industry. I don't really have anyone that I can introduce you to at this moment but I will for sure keep my ears open. (I really do. I am just saying that as an example to you) But you get the idea.The follow up is just as important as going to the event. Make sure you set aside time to do the follow up. The Work Is Worth It!

An ERP Can Save A Business Owner Thousands.

1/31/2020 (Permalink)

This is a picture of one of our techs in a Lowes cleaning up water damage.  he is in the flooring section of Lowes. Cleaning Up Water

You are a business owner.  Now What?  Have you dotted all your i's and crossed all your t's?  Opening a business can be stressful.  There is so much to do that you would have never even thought of.  And as it goes for most business owners you have opened your business because you are really go at what it is that you do.  You have discovered in the process that by opening a physical location you now have to know about all kinds of other things also like alarm systems, computers, POS systems bluh bluh bluh.  Unless this is your business these are not fun things to have to think about.  Well lucky for you we can help you get all of that put into one place that is easily assessable in the event that you need it.  We know what you don't want to know and we can clean up what you don't want to have to clean.  A quick response to any loss situation can help reduce business interruption costs related to both time and expense.  We once was called out to a large box store because a member of their night stocking crew hit a sprinkler head on accident.  Now we got there quickly and began the clean up process however the store manager had no idea where their water shut off was located.  There could have been thousands of dollars saved had they been able to get the water shut off sooner.  You can prevent this from happening to you by having us come out and do what is called an ERP.  That is and Emergency Response Program.  This is a quick and easy thing for us to do for you that we will do for free and it will put all of the information that you will need in the event of a incident.  It cost you nothing and could very possibly save you thousands.  Call today for your FREE ERP 314-608-8119

Welcome To Our Newest Team Member

1/31/2020 (Permalink)

Mark Lane in front of one of our SERVPRO box trucks with our logo, name and number on it. Mark Lane. Newest Team Member

We are very excited to introduce you to our newest team member.  Mark Lane comes to us with a long history of auto glass repair.  He has an extreme attention to detail.  He started on our team here at SERVPRO of Western O'Fallon/Wentzville the end of January 2020.  He is working out great.  He has a friendly, caring personality.  He works hard and is will to do what it takes to make our customers happy.  Those are all the kind of personality traits a person has to have to work here.  We are glad to have him on the team.

SERVPRO of Western O'Fallon/Wentzville helping LBB and Toys For Tots

12/16/2019 (Permalink)

The Servpro gangs along with Angel standing in front of a Servpro box truck full of toys being delivered to the Brrr Bash SERVPRO loves working together with organizations to better our community.

SERVPRO of Western O'Fallon/Wentzville is involved with an amazing group called Little Black Book.  This group is an organization of woman empowering other woman in business.  7 years ago this group started a yearly event called the Brrr Bash that is a collection for Toys For Tots.  They kicked of this collection the end of October.  Brett Gittemeier, our marketing rep, delivered boxes all over for about a week.  On December 12th the SERVPRO of Western O'Fallon/Wentzville gang set out to collect those boxes.  There was a huge party on the 14th at the Foundry Art Center in St. Charles where there was 50/50, silent auction, dinner, drinks music.  It was absolutely amazing and at that event we formed a toy train and put all of the toys into a semi truck.  We filled the whole thing up.  The money that was raised was then donated to a group called We Love St. Charles.  This is a non-profit organization that mentors families, individuals and at risk teen through family support  and intervention, homeless prevention and job training.  

The St. Louis Toys For Tots drive is the 3rd largest in the nation only behind NYC and LA.  The Brrr Bash represents 20% of that.  Not to mention that this event was also able to donate in the ballpark of $10,000 to We Love St. Charles.  To say that we are proud to have been a part of that is an understatement.

Unhook your hose

11/18/2019 (Permalink)

Stella unhooking the hose from the house Unhook your hose from your house

So it has recently came to my attention that there are some people that do not know that you need to unhook your hose from your house in the winter.  I never really thought about that.  It was just something that I always did.  This is actually a very important step to winterizing your home.  When you do not unhook it the water stays in the hose and backs up into the pipes when the temperature goes below freezing the pipe will then bust from the pressure.  That will result to water in your walls and all over your basement.  On an average this is about a $5000 claim.  That is nothing anyone needs to be dealing with at Christmas.  This mess and this expense is easily avoided by simply going outside and unhooking all of your hoses from your house.  By the way do not be ashamed if you did not already know this.  apparently most people do not know this.  Historically here at SERVPRO of Western O'Fallon/Wentzville our busiest time of year is right after a big freeze and this is the reason why.

Here comes the winter

11/18/2019 (Permalink)

Jojo smiling big with a snow hat and coat on and snow all around her Get ready for the winter storms

Here in Western St. Charles County we always know that behind every beautiful fall is a snowey cold winter.  Although it is Missouri so who knows when that will happen.  Snow always look so pretty and is fun to play in.  But it can also do some serious damage to our homes.  Some things we need to remember as the weather gets colder is to be very careful with those space heaters.  Do not leave them unattended,  do not have them on around children.  If knocked over or if they have anything laying on the they can cause a fire so easily.  And make sure to clean your chimney before starting a cozy fire.  over the summer birds will build nest in your chimney.  When these nest catch on fire at the very least it will cause major smoke damage to your house.  Always unhook your hose from the house.  If this is not done you will end up with busted pipes and water damage.  SERVPRO of Western O'Fallon/Wentzville will always be there to help you out but we would love to see you take percaustions to prevent you from needing us. 

Trying to Clean up fire damage yourself

11/18/2019 (Permalink)

Firemen walking into a burned home walking into the fire

Cleaning up after a fire in your home is not an easy task.  However there are people who want to try and tackle this job on there own.  Here at SERVPRO of Western O'Fallon /Wentzville all of our techs are highly trained in this.  Here are some pointers that they have for you do it yourselfers.

With any fire you are going to have a layer of soot on your walls.  You will want to get as much of this dusted off before attempting to clean it with detergent and bleach.  this will be greasy.  if you decide to repaint after cleaning be sure that the walls are free of all soot and that they are 100% dry.

Until your house is clean limit your activity in the house.  You do not want to embed the soot into your carpet and furniture.  You will want to have the air ducts cleaned and place a cloth over the vents.

Get rid of all water damaged items in your home.  Firefighters are great and we are so gratefull that we have them to put out the fires however that was accomplished with water.  and water can cause mold.  open all your doors and windows and air out your home.

You will want to pull out all the carpet and get the flooring cleaned very well.

Avoid smearing the soot and smoke into your clothing.  This will happen if you simply throw it into the washer.  You will need to soak all clothing.  SERVPRO of Western O'Fallon/ Wentzville can help you.  If you have any questions about how to do this call us at 636-856-6202

It is also very important to soak your dishes and clean each and every one of them.

Keep the kids safe

10/21/2019 (Permalink)

We all would like to think we would know what to do in the case of a fire in our home.  And when the home is just adults it may be real easy to talk yourself into thinking you would know what to do.  Maybe you would.  But once you start adding kids to the house it is a different story.  Do you have your escape plan in place?  Do you know what you would do if a fire started upstairs where your baby is and you are downstairs.  or if the fire was in the hall and your kids were in their rooms?  This is all very scary to think about and that is why the average person just puts it out of their mind.  I urge you that if you do not have a plan in place sit down with your family and talk about it.  go over a few different plans talk about where you would all meet outside.  talk about how you would know who was going to grab the baby or the toddlers.  Talk to your toddlers about getting down below the fire.  Maybe even visit a fire house with them.  Be safe.  Think ahead.