Recent Posts

SERVPRO, a Better Restoration System

4/14/2021 (Permalink)

Neon sign Neon 24/7 sign

SERVPRO understands your responsibility to provide results to your shareholders, managers, clients, or whatever it may be, given your profession. SERVPRO professionals are uniquely qualified to help. You receive improved results you can measure, while your customers view you as a "hero" in their time of need. SERVPRO of Western O'Fallon/ Wentzville operates at the intersection of customer service and accountability with proven methods of mitigating damage after water and fire losses. The result? 24-hour mitigation, restoration, and a quality job file. It is our absolute top priority to perform quality work in a timely manner to stand out from our competition and most importantly, satisfy our customers. We understand that in our line of work, there is no margin for cutting corners or error. We're perfectionists. Whatever it takes, we will take of your needs and make them "Like it never even happened."  

Commercial Post Construction

4/13/2021 (Permalink)

Construction can leave behind some things that you might not think about. Once the floors are down and the drywall is up, there is dirt and debris that needs to be removed before laying carpet, painting, and decorating. During the construction phase, a building can trap moisture and as you probably know already, excessive moisture can lead to mold growth. Before you open and or reopen your doors to the public, you'll want the facility to look its best. SERVPRO offers services such as carpet, resilient and non-resilient floor prep and finish, ceiling, walls and fixture cleaning, deodorization, air duct cleaning, and window cleaning that will help give the building that extra shine. The last thing anyone wants is fire damage, water intrusion, or mold growth slowing down or stopping one of your projects. SERVPRO helps ensure your finished projects always look their best!

What You Can Do Until Help Arrives

4/13/2021 (Permalink)

Homeowners putting out a fire can be worse than the fire itself. The first 48 hours after a fire damage can be the difference between restoring and replacing your property and personal belongings. SERVPRO can provide a timely response with mitigation services ranging from fire, smoke, and soot removal to contents claims inventory and document restoration. These services help ensure your property, belongings and memories are restored to preloss condition when possible. What can you do until help arrives you ask? Well, you can limit movement in the home to prevent soot particles from spreading and additional damage from occurring, place clean towels or old linens on rugs and high traffic areas and upholstery, coat chrome faucets, trim and appliances with petroleum jelly or oil, place aluminum foil or wood blocks between furniture legs and wet carpet, do not wash any walls or painted surfaces, do not shampoo carpet or upholstery, do not clean any electrical equipment, and DO NOT send clothing to a dry cleaner since improper cleaning may set the smoke odor. Emotions often sweeps over the homeowner after fire ravages a home. Fear, uncertainty, stress, and doubt about the future can overwhelm a property owner long after the flames are extinguished. So, after the first responders rescue the property, let your local SERVPRO help you restore it. With our industry approved training to employ rapid response, the utmost professionalism, cutting-edge technology and open communication, we strive to restore not only the home, but the customer's peace of mind, as well. So, before risking further damage by attempting to clean up the damage yourself, call SERVPRO of Western O'Fallon/ Wentzville to make it "Like it never even happened."

The Mission

3/24/2021 (Permalink)

Why SERVPRO you ask? Well, here at SERVPRO, we have an entire team of highly trained and certified professionals always ready to spring into action and help our customers who are in need of our services. Whether it be a fire, water, or mold situation. Maybe you need your air ducts cleaned, your carpets cleaned, or your furniture cleaned. SERVPRO of Western O’Fallon/ Wentzville is here for YOU! You can call us at any moment of the day and we will immediately dispatch our technicians to come and get to work on your needs. Whatever they may be, no job is too big or too small for us. Our top priority is the satisfaction of our customers and we will do what ever it takes to achieve that. 

Duty Calls

3/18/2021 (Permalink)

Batting cages Extracting water at The Hitting Zone in O’Fallon

Our guys got called into action late on Tuesday night and were out past midnight after a local baseball/softball training facility had a sprinkler head malfunction. This is fairly common in commercial buildings such as this one but can be very detrimental to the business. Luckily, they have a 24/7 restoration company nearby that was able to be on site within minutes to start alleviating the issue. Our speedy response time and willingness to work around the clock is what sets us apart from our competition. When we are called into action, we don’t take shortcuts. We go into jobs and, depending on the job, stay until we’ve either reached an appropriate stopping point for that day or completed entirely. Our customers are top priority at SERVPRO of Western O’Fallon/Wentzville and it is our duty to make them happy and their problems "Like it never even happened."

A Clean Home Sells Faster

2/19/2021 (Permalink)

Red sign. White verbiage. Home for sale sign

You know how when you are selling a car, you’re supposed to get it detailed and washed before hand to make it more valuable? Well the same goes for a house. Going the extra mile and ensuring your home is spotless inside and out is very beneficial. Increased market value, reduced list to sale conversion times, and enhanced reputation for quality listings and quick sales in the future just to name a couple. SERVPRO doesn’t only clean up after major fires and floods. We offer a variety of services to help revive your home and get it into top show condition. These services include:

  • carpet, upholstery, drapery and blind cleaning.
  • ceiling, wall, and hardwood floor cleaning.
  • deodorization
  • duct & HVAC cleaning
  • mold mitigation and remediation 

So whether you are trying to get your home into top showing condition, or just trying to live in a cleaner environment. SERVPRO of Western O’Fallon/Wentzville has you covered!

From Carpets to Catastrophes...

2/11/2021 (Permalink)

SERVPRO professional with customer SERVPRO “here to help” graphic

When you need it done right and need it done fast, call SERVPRO of Western O’Fallon/Wentzville. When you can’t figure out how to get the job done, call SERVPRO of Western O’Fallon/Wentzville. Did you know that when you hire SERVPRO for maintenance cleaning, you’re getting 24/7 restoration services built with you in mind? When you experience fire, water, or mold damages in your facility, you need a fast response and expertise to ensure the job is done right and to ensure your business will be up in running again as quickly as possible. We are committed to providing our customers with the most reliable information at the fairest price. From carpets to catastrophes, call SERVPRO. We’ll make it "Like it never even happened."

Commercial Building Disasters

2/2/2021 (Permalink)

Commercial fire Top level fire in commercial building

Having a disaster in your commercial building can cause more problems than you might initially think. For instance, say you have a fire on the top floor of your multi story commercial building. If you are able to contain said fire to that one level, that doesn't necessarily mean just that one floor was affected. The water used to extinguish the fire will inevitably make it’s way down to the levels below causing flooding, which will eventually cause mold. This is why it’s very important to have a trustworthy restoration service that prioritizes response time in your back pocket. SERVPRO of Western O'Fallon/Wentzville prides itself on it’s rapid 24/7 response time. Ensuring that your issues will be "Like it never even happened."

Boss Appreciation

12/23/2020 (Permalink)

man and woman giving presentation Greg & Joanne giving us a presentation at the company Christmas party 2020

I would like to use this blog to give a special thank you to our amazing owners, Greg and Joanne Young. When Greg and Joanne purchased SERVPRO of Western O'Fallon/Wentzville back in 2017 they had two things in mind. Providing top-tier customer service for their customers and a good friendly work environment for their employees. They understand that the work we do isn't exactly the most enjoyable, so they make a point of making their crew members feel appreciated for all of their hard work. One of the many ways they do this is by throwing an annual Christmas party. Everyone here looks so forward to this Christmas party every year. It's always fun when we can all get together, outside of our shop walls, and really cut loose and have some fun together. This year, Greg and Joanne put together a very thoughtful power point presentation that highlighted some memorable moments this franchise has endured since it's conception back in 2017. They also made up some fun "awards" for all of us. Would feel guilty if I didn't mention how they hooked us all up with some pretty sweet presents as well. So thank you, Greg and Joanne for all you do for us and thank you for making SERVPRO of Western O'Fallon/ Wentzville such an enjoyable place to work!   

THANK YOU COI’S!

12/17/2020 (Permalink)

Customized jar of peppermints A little token of gratitude for our COIs

It’s hard to put in to words just how much we appreciate our COIs. Without you guys, we wouldn’t have the opportunity to get up everyday and do what we love, which is helping people in need and giving back to our amazing community. Knowing you guys think of us and trust us when a client, friend, or family member is in need of our services truly means the world to us. So, thank you from all of us at SERVPRO of Western O’Fallon/ Wentzville for another amazing year of business, putting smiles on faces, and making disasters “Like it never even happened.” Happy holidays everyone!