What Can Water Do To Your Home
Water in a basement
Here in the Mid West we are facing major flooding. There are many people displaced from their homes. The water levels have been rising. So you may wonder what that means for your home after the water goes down. Well the bad news is that mold will start to grow as fast as 24 hours. So if your space has had water sitting for more than that you will for sure want to check for mold. I said the bad news like there was good news. I guess you can say the good news is that if you are reading this you are safe. The drywall can be cut out and replaced and things can be replaced if needed. The fact of the matter is water can be dangerous. Not only when it is there but also when it has been removed. Be sure you take to proper measures to get rid of all the moister and make it "Like it never even happened."
Employee of the Month
Best Fire Content Cleaner Ever!!!!
We want to give a huge shoot out to Janet Hallam. Janet is an amazingly hard worker. She is extremely honest and trustworthy, those traits are a must have in our line of work. She has been with us from the beginning. she may look familiar to you and that is because she is Joanne's twin sister. They share a lot of the same qualities. She is not afraid to get dirty and do whatever it is that we need done. Janet puts in a lot of after hours time. She is our main fire content cleaner. We wanted to Thank Her for all she does and let her know that NO GOOD DEED GOES UNNOTICED!!!!!!!!!!!!
Be involved in the community
Marketing team at a golf tournament
SERVPRO of Western O'Fallon/ Wentzville loves to be involved in our communities that we service. One way that we stay involved is to sponsor and volunteer at golf tournaments in the area. We have so many great organizations right here in our community that give back. By volunteering and sponsoring their events we are able to also give back to the #Wentzville, #LakeSt.Louis #FlintHill, #O'Fallon and surrounding areas.
We Built This Business on Respect and Customer Service
The leaders of our SERVPRO family
SERVPRO of Western O’Fallon/ Wentzville is a family owned and operated business. Greg and Joanne Young come from the corporate world and they decided to go out on their own. After much research they decided that becoming part of the #SERVPRO family was what they wanted. They wanted to be a part of a company that was all about customer service. They knew that they wanted to grow their business on customer service. If you are lucky enough to work here then you are part of their family. They do not treat their employees like just an employee, they treat their employees like their family. They take care of all of us as if we were each one of their children. With that kind of environment it makes everyone want to do whatever it takes to grow the business. That kind of positive attitude is what you will see not only in the office but also on any job.We specialize in #Fire, #Water and #mold #remediation. We also clean #airducts, #carpets and even the air with a machine called an #ozone machine.We are members of #LBB, #WesternStCharlesCountyChamber, and #BNI. Our technicians and our owners carry certifications such as #IICRC, Water , Fire, Mold and #ASD
Thank You Chris Limpert
Greg Joanne and Chris.
We would like to introduce you to our longest tenured employee, Chris Limpert has been with us from the very start. He has seen it all and can do anything. He has been on the worst sewage job, the worst fire job, worst mold job and even the worst crime seen clean up. There is nothing this man can not do. As a matter of fact he has even worked with his heart being 99% blocked. Luckily he caught that in time, got it taken care of and was back to work in no time. Not much can keep this man down. Several years ago he lost his twin brother to a heart attack and has stepped in to help raise his nephew with cerebral palsy. Chris, We want to tank you for all your heard work you put in to help make SERVPRO of Western O'Fallon/ Wentzville the best.
Promoted to Crew Chief
I want to introduce you to Brendan A Mercurio. As of this morning he has been promoted to Crew Chief. This could not be a more well earned promotion. Brendon has been a part of our SERVPRO of Western O'Fallon/ Wentzville family for over a year now. He is hands done one of our hardest workers. He is always the 1st one to the office in the morning and usually the last one to go home. He is also normally our go to on call tech. Brendan is IICRC trained and Certified with a WRT certification he also has mastered Dry Book. Congratulations Brendan!
The Work Is Worth It
Have you ever seen a quote and think how true it is? I was at the gym the other day. Yes, you heard me right I was indeed at the gym. Anyway, they have quotes that run across the TVs there. I love them and the nerdy networking geek in me totally always relates everything back to networking. Ok so I love networking and I do not look at it as work but I do know a lot of people who have to do it look at it as work. This particular quote said “The Work Is Worth It” So true at the gym. Also, so true in networking. If you want the results, the customers, the new clients in my case the relationships, you have to not only go to the events, the lunches, happy hours, coffees you have to work the room, talk to the other networkers and follow up. You have to do the work. You have to do all of the work. How many times a day do you tell your kiddos “Don't do things 1/2 way”? If your house is like mine you say it a lot. Well practice what you preach. Go to the morning coffee. Listen to what the other networkers are saying that they need. Tell them what you need. I mean really tell them. Don't go there and say I work at SERVPRO of Western O’Fallon/ Wentzville and I need anyone who has fire, water or mold damage. I need to go there and say “I work for SERVPRO of Western O’Fallon/ Wentzville. Yes, we will fix your fire , water or mold damage, and I promise you if you send us a friend who has any kind of damage they will thank you and tell you what a pleasant experience it was working with us. But hopefully you or your friends will not need us. What I need from you however is to let all your insurance friends know about us. Also, anyone you know who is an adjuster. We work closely with both the agent and the adjuster. Our goal when we get to any job is to save as much as we can. We take great pride in our work and we will, in the long run, save the home owner, and insurance company a lot of money. So, I would love an introduction to Insurance agents and adjusters”. Make sure you get everyones card from the event. Or at least as many as you can. Make notes as to what people need and somehow mark the cards so you know where they came from. A good friend of mine, a member of my personal board of directors, owner of Pintos Palace, inspire 70 and Wharf Pharmacy, Shanna Palans showed me a cool little .49 plastic sleeve thing that she got from office max that you can put the cards in and label it. Now carry on and go to the lunch, do that 1 to 1, hit the happy hour. Now at the end of the day you get back to your office or you go into the office the next morning do your follow up. Sit down at your computer and send out those emails. Everyone has their own ways of doing this. I will tell you how I go about doing this. How you do it is not as important as doing it. You do it your way. You have to make sure you do it. I type up a basic email. Something like this-
I am not sure if you remember me telling you or not but at SERVPRO of Western O’Fallon/ Wentzville it is my job to get in front of insurance agents, Property Managers, Adjusters ect… to let them know what it is that we do. If you have any connections for me, I would love an email introduction. You could just copy and paste this for me to make it easier on you. –
I wanted to Introduce you to Jamie Gittemeier. She works for SERVPRO of Western O’Fallon/ Wentzville. They are a restoration and remediation company. There main goal on a job is to save as much as they can from the damages. That in turn saves the home owner and the insurance agent a lot of money. I copied her in on this email so you can get a hold of her and set something up for the two of you to meet.
after I have the basic email typed up, I will continue to copy and paste that part of it but then based on who I am sending it to I will start off with what it is that they need.
Like- Hey Emily it was so great getting to know you better. I belong to a group called Little Black Book. This morning you mentioned that you really need to get out there and meet as many people as possible that you were just getting out there and would love to be introduced to groups that could help you network and educate you. This group would be an amazing fit for you. Check them out at www.womenoflbb.com.
The 1st part of my email would be me helping them out in some way. Maybe I don't have anyone to introduce them to at the time. In that case I would just let them know that I heard them. Hey Emily it was great getting to know you better. I know you said you need to meet someone in the hotel industry. I don't really have anyone that I can introduce you to at this moment but I will for sure keep my ears open. (I really do. I am just saying that as an example to you) But you get the idea.
The follow up is just as important as going to the event. Make sure you set aside time to do the follow up. The Work Is Worth It!
Networking With Confidence
Networking with Little Black Book
Network with Confidence! As a networker do you find yourself being great at getting out there, meeting people, helping people. You have figured out how to juggle all of those great networking events but one thing you just cant get past is getting to the point. What do I mean? You can go to all the networking events there are but if you do not get to the point all you have done is managed to make a lot of friends. How do you get to the point? How do you see to it that you are letting people that you network with what it is that you do. Network with confidence. It helps to love what you do. Be passionate about your product. Ok so what do I mean by that? Be confident? Be passionate? I sell Restoration Services. How do I be passionate about that? So here is what I mean. I have the right mind set. I do not go into a networking event thinking “I sell restoration services” I go in there knowing - I work for SERVPRO of Western O’Fallon/ Wentzville. I work for a restoration company that ALWAYS puts their customer and our Insurance agents first. They see to it that they make a bad scary situation easy for the home owner and the insurance agent. Not only that but they are always thinking about how to make their lives easier. To the extent that we even have classes for Insurance agents to help them not only obtain their continuing education credits for free but to also help the agents be even more helpful to their clients. I am confident. I love what I do. I can not wait to get into that networking event and talk to the people in there about SERVPRO of Western O’Fallon/ Wentzville and what we can do to help. Can you see how confidence can change a networking event? Now I do understand how creating passion and confidence about some jobs may be harder than others. But you have to dig deep. What do you do, where do you work, what sets them apart?Now that gets you in there and networking. When you leave there people will know what you do and what sets your work above the next guy. You need to follow up. That is a whole other post.
What's Your Story?
Bio- Hazard Clean Up
Have you ever heard of “Story Marketing”? It is a great way to get people to know -like- and trust you. Most of us in the sales world are selling something that most people do not know anything about nor do they want to. I work at SERVPRO of Western O’Fallon/ Wentzville. No one wants to hear about how to clean up sewage or the details of cleaning up a crime scene. In order to get people to want to listen to what it is that I do I have to make it interesting. I have to tell a story. We have been listing to stories our whole life. We love it.
When I tell about a Bio clean that we did I could say. - We clean up Bio hazard waste. We have the equipment that we use to clean this in the right way. That tells you nothing and it does not hold your interest at all.
But how about this. We once received a call from an auto action facility. They had gotten a car in that a person had passed away in. This person was tested positive for aids and there were needles in the car. Our highly trained crew suited up and went to the job. They had to smoke bomb the car to get rid of any contamination that may or may not be in the car. After that they went in to clean it out and make sure there were no needles hiding in any of the crevices. Sounds scary to me but the guys have been trained and they have the right equipment to do this. After they were done with the job the car was like new and ready to sell. So, there we have it. “Like it never even happened.”
When I am out networking and I am able to tell a story about what we do it sticks with them. They will go home and remember that we clean up bio waste. The same holds true with water jobs or fire, even mold. If I say we clean mold. That’s it nothing more. You don’t care. You do not have mold at that time and I am not interesting. But when I make it a story it is now interesting. You will remember.
You can use this for anything. This is the way we have been teaching people things for years. Most things that I know started off in a little golden book.
With that being said. Tell me – What’s your story?
Who You Gonna Call?
Faster to Any Disaster
No one ever plans on having a flood, mold, fire or any disaster. There is a high level of stress, anxiety along with anger that may exist. We understand these feelings.We have seen these feelings more often than not and we empathize with our customers. We go above and beyond every time to get your job done right.
We know that each and everyone of our technicians is going to practice only the best customer service. Often we hear from customers how kind and caring our technicians were on the job. That means a lot when you are in distress. We are proud to know that in someones time of need they can count on us.