This homeowner panicked when he walked downstairs to find his basement underwater. He was quick to call SERVPRO onsite to help with the standing water. Upon arrival, the crew chief walked through the mitigation process to ensure that the homeowner was up to speed with the game plan. While the crew chief was with the homeowner, the crew began setting up the truck mount to get ready to extract water. While extracting the standing water they noticed that there was still water leaking from an unknown source. The crew chief suggested to the homeowner that it would be best to get a plumber on site to find the source and fix the leak if possible to prevent the possibility of the water rising again. The Plumber was onsite and fixed the leak within a couple of hours. The crew began the demo needed, which was the removal of wet insulation. The crew also removed non-salvageable items and made a list so that he could turn it into insurance for reimbursement. Once all demo and disposal of contents were performed the crew was able to set drying equipment. 28 air movers and 3 large dehumidifiers were set for 3.56 days in order to properly dry the structure. At the end of mitigation, the office staff took care of entering and billing the homeowner's insurance company so he could move along with his claim.