Archived Why SERVPRO Blog Posts
We Built This Business on Respect and Customer Service
The leaders of our SERVPRO family
SERVPRO of Western O’Fallon/ Wentzville is a family owned and operated business. Greg and Joanne Young come from the corporate world and they decided to go out on their own. After much research they decided that becoming part of the #SERVPRO family was what they wanted. They wanted to be a part of a company that was all about customer service. They knew that they wanted to grow their business on customer service. If you are lucky enough to work here then you are part of their family. They do not treat their employees like just an employee, they treat their employees like their family. They take care of all of us as if we were each one of their children. With that kind of environment it makes everyone want to do whatever it takes to grow the business. That kind of positive attitude is what you will see not only in the office but also on any job.We specialize in #Fire, #Water and #mold #remediation. We also clean #airducts, #carpets and even the air with a machine called an #ozone machine.We are members of #LBB, #WesternStCharlesCountyChamber, and #BNI. Our technicians and our owners carry certifications such as #IICRC, Water , Fire, Mold and #ASD
What's Your Story?
Bio- Hazard Clean Up
Have you ever heard of “Story Marketing”? It is a great way to get people to know -like- and trust you. Most of us in the sales world are selling something that most people do not know anything about nor do they want to. I work at SERVPRO of Western O’Fallon/ Wentzville. No one wants to hear about how to clean up sewage or the details of cleaning up a crime scene. In order to get people to want to listen to what it is that I do I have to make it interesting. I have to tell a story. We have been listing to stories our whole life. We love it.
When I tell about a Bio clean that we did I could say. - We clean up Bio hazard waste. We have the equipment that we use to clean this in the right way. That tells you nothing and it does not hold your interest at all.
But how about this. We once received a call from an auto action facility. They had gotten a car in that a person had passed away in. This person was tested positive for aids and there were needles in the car. Our highly trained crew suited up and went to the job. They had to smoke bomb the car to get rid of any contamination that may or may not be in the car. After that they went in to clean it out and make sure there were no needles hiding in any of the crevices. Sounds scary to me but the guys have been trained and they have the right equipment to do this. After they were done with the job the car was like new and ready to sell. So, there we have it. “Like it never even happened.”
When I am out networking and I am able to tell a story about what we do it sticks with them. They will go home and remember that we clean up bio waste. The same holds true with water jobs or fire, even mold. If I say we clean mold. That’s it nothing more. You don’t care. You do not have mold at that time and I am not interesting. But when I make it a story it is now interesting. You will remember.
You can use this for anything. This is the way we have been teaching people things for years. Most things that I know started off in a little golden book.
With that being said. Tell me – What’s your story?
Who You Gonna Call?
Faster to Any Disaster
No one ever plans on having a flood, mold, fire or any disaster. There is a high level of stress, anxiety along with anger that may exist. We understand these feelings.We have seen these feelings more often than not and we empathize with our customers. We go above and beyond every time to get your job done right.
We know that each and everyone of our technicians is going to practice only the best customer service. Often we hear from customers how kind and caring our technicians were on the job. That means a lot when you are in distress. We are proud to know that in someones time of need they can count on us.
What Makes Us Different?
SERVPRO of Western O'Fallon / Wentzville
Every morning at SERVPRO of Western O'Fallon / Wentzville we have a team meeting that includes all of the field technicians, repair professionals and office personnel.
Greg Young, one of our owners, conveys to everyone that you cant just say you are the fastest and the best. You have to go out there and be the fastest and the best. We believe that offering the best customer service and expert advice as fast as possible is important. Our people all train daily on providing the highest level of customer service, communication and consultation skills to each customer no matter the size or nature of the job.
We Are The Best!
When disaster hits you want to call someone that you know you can count on and that you trust. SERVPRO of Western O'Fallon / Wentzville is that person. We have a 5 star rating on Facebook, Google and Yelp. Our testimonials from past customers says it all. We are a family owned business that hires based on customer service capability. Our workers are required to treat each job as if it were their grandmas house or business. They do an excellent job at that. Greg and Joanne Young, the owners, have customers that go out of their way to call them and brag on our tech crew. They want them to know how helpful, kind and polite they were through the whole process. We take great pride in what we do and it shows. Take a minute to put our phone number in your phone so that if you have it at your fingertips when you need it. File it under Help so it is easy to remember. That number is (636)856-9700. We will be there when you need us!
We Are Your Go To Guy!
We Are There 24/7
Why SERVPRO of Western O’Fallon / Wentzville you might ask yourself. Well here are a few reasons. Are you a property manager? If so, did you know that we do move outs? That’s right! When you have a tenant move out and you are left with a nasty mess we will come in and deep clean the whole place giving you the time and freedom to do what you do best and that is, find new renters. Are you a home owner that is trying to sell your home, but you are having a hard time because your house smells like your dog? We can come in and clean your floors your airducts and do an ozone treatment to get rid of the smell of your dog for good. Are you a home owner that has quit smoking, but you can still smell it in your house? We have a way of getting rid of the smoke smell for good. Not just masking it with paint and smelling sprays. But for good. Are you an insurance agent who would love to have a company that you can send your clients to who you know will treat them like their own family member? Well look no further because we are well known for that kind of treatment. Are you the head maintenance person for an office building that had a sprinkler head get broke during construction and you need to get all the offices up and running like yesterday? We are also that guy. We are available 24/7 and can get to you within an hour if needed. So, you see no matter who you are or what your cleaning issue SERVPRO of Western O’Fallon / Wentzville is your answer.
Why SERVPRO of Western O'Fallon/ Wentzville?
Owners On The Job
Have you asked yourself the question Why SERVPRO? Well here it goes. SERVPRO of Western O’Fallon/ Wentzville is a family owned business. Greg and Joanne Young, the owners, decided in 2017 that they were going to leave the corporate world and create a work environment that not only them as the owners can be proud of but also employees. They have put their harts’, souls and life savings into this company. They do everything it takes to grow their business with word of mouth. They run their business by not asking their employees to do anything that they would not do themselves. And they expect nothing less but the best customer service from their employees. If you want to do business with the best than look no further than SERVPRO of Western O’Fallon / Wentzville. Call us for Carpet Cleaning, Tile and grout cleaning, air duct cleaning, Fire water and mold restoration, Commercial and residential. If you can’t or don’t want to clean it, we can!
Why Use A Restoration Company
SERVPRO of Western O'Fallon / Wentzville
Why should you use a restoration company for your job instead of trying to save money by doing it yourself? This is a question that I am sure you have all asked yourself at one time or another. Who doesn’t like to save money? Am I right? Well that right there is your answer to why you should use a professional/ reputable restoration company. Here let me explain how that can be. I mean how on earth are you going to save money by hiring a company as apposed to doing it yourself? Let’s say that your basement flooded. You think, I got this. It is just the basement. I can use my shop vac and get the water out of here. So, you go at it. 1st of all your time is worth something. If you are in your basement running the shop vac you are not at work making (you guessed it) MONEY. So, let say it is on the weekend and work is not an issue. You are only missing your daughter’s softball game, that night out with your wife or your friends, and the relaxation that you worked so hard all week to get. All part of being a home owner, right? Ok so you vacuumed up the water with your shop vac and it seems to be dry. Guess what it is not. There is no way that you can get out all the moister from a flood with a shop vac. Not to mention that the moister that was in the air the whole time you were doing that has now gotten into the ceiling and walls. So, it looks clean and dry for now but within the next couple of weeks you will start to see mold grow. And what about your furniture that was ruined by not getting it out and cleaned up fast and properly. Now you have a whole new set of problems. By getting our certified trained team of technicians at SERVPRO of Western O’Fallon/ Wentzville in there right away you will save yourself time money and headache.
Faster to any disaster
Let us be your hero
When you have a disaster strike your home the amount of time it takes to get a restoration company in there and working can make all the difference in the world. If your house catches on fire and the fire department comes and puts it out that water is just going to stay there and drip and spread. If you get a restoration company in there right away it can be the difference between saving Great Grandmas hope chest and it being a total loss. SERVPRO of Western O’Fallon / Wentzville is there at anytime of the day or night. Your belongings will get treated as if they were our very own. We did not get a 5 star overall rating in Google, Yelp and Facebook by being anything but the most professional company out there.
Introducing Our Newest Team Member
We are very excited to introduce to you our newest team member, Brett Gittemeier. Brett comes to us with a natural ability to network and build relationships. If you have a store front in the Western O'Fallon /Wentzville area you will more than likely be seeing him soon. Brett will be doing a lot of relationship building through both Face to Face and Social Media. Brett is the member of a BNI (If you are also and you need a sub feel free to give him a call- 636-856-6202) along with the Western St. Charles County Chamber. Within that chamber he is also the member of a leads group. Brett is excited to get out there and meet people. If you have someone you are looking to connect with let him know so he can try and help you out. Brett would love to connect with everyone and is especially interested in making connections with Property managers, apartment complexes, churches, and assisted living facilities. You can reach Brett at (636)856-6202 or by email at SERVPROWOW.Brett@gmail.com
SERVPRO of Western O'Fallon/ Wentzville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
About SERVPRO of Western O'Fallon/ Wentzville
SERVPRO of Western O'Fallon/ Wentzville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property
Faster to Any Disaster
For Immediate Service in Western O'Fallon/Wentzville , Call SERVPRO 636-856-9700
SERVPRO of Western O'Fallon/Wentzville provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Western O'Fallon/ Wentzville. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.
- 24-Hour Emergency Service
- Faster to Any-Sized Disaster
- Highly Trained Restoration Technicians
- A Trusted Leader in the Restoration Industry
- Locally Owned and Operated
- Advanced Restoration and Cleaning Equipment
Have Questions? Call Us 24/7 636-856-9700
Whether your Western O'Fallon/Wentzville home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:
- Water Damage Restoration
- Fire Damage Restoration
- Mold Remediation
- Storm Damage Restoration
- Cleaning Services
- Building/Reconstruction Services
There's never a convenient time for fire or Water damage to strike your Western O'Fallon/ Wentzville commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.
- Commercial Water Damage Restoration
- Commercial Fire Damage Restoration
SERVPRO of Western O'Fallon/ Wentzville
SERVPRO of Western O'Fallon/ Wentzville provides 24 hour Fire and Water damage restoration services.
SERVPRO of Western O'Fallon/Wentzville is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone Ready to Help
Call Today 636-856-9700
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Western O'Fallon/Wentzville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
About SERVPRO of Western O'Fallon/Wentzville
SERVPRO of Western O'Fallon/Wentzville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.